MERCYCARE SERVICE CORPORATION TERMS AND CONDITIONS OF USE

You are requesting access to portions of your health information, as well as the ability to communicate with your Mercycare Service Corporation (“Mercy”) providers regarding your health information by using an Internet-based electronic application called MyChart. In order to obtain access to MyChart, you are required to acknowledge that you have read these Terms and Conditions and find them acceptable.
Mercy reserves the right to make any changes to these Terms and Conditions at any time without notifying you or obtaining your agreement. Any changes to the Terms and Conditions will be posted on the MyChart website.

Mercy Medical Center’s top priority is the privacy of our users. The following is provided to address any concerns you may have.

Mercy Medical Center will never, under any circumstances, sell or distribute your cell phone number to third parties or Mercy Medical Center clients for whom you have not approved.

Mercy Medical Center will never directly market to you any services for which you have not opted in, either by cell phone, text message or email.

Mercy Medical Center will never distribute any personal information about you, including your phone number, name, billing information or any other piece of identifying information.

Privacy

The privacy of your health information is extremely important to us. Mercy will use and disclose your health information in order to provide you with health care services. Mercy will maintain your health information in strict confidence and will not disclose it to any unaffiliated third party unless you authorize that person to receive your health information or it is permitted to be disclosed by law. Please review Mercycare Service Corporation’s Notice of Privacy Practices for an explanation of how, when, and why we use and disclose your health information. All electronic messages sent and received within MyChart that contain health information are subject to all state and federal laws governing the security and confidentiality of medical records.

Use/Access

MyChart should never be used for urgent matters. For all urgent medical matters, contact your physician’s office by phone, and/or go to the emergency department of a local hospital, and/or dial 911.

All information in MyChart is provided “as is” without warranty of any kind, and is meant for use only to support your relationship with your medical provider. Your reliance on the information provided in MyChart is not a replacement for proper medical attention. The information displayed in MyChart may not be the complete medical record. Therefore, you must contact Mercy directly for official and complete copies of your medical record, or in regard to discrepancies with the medical information listed in your record.

MyChart may not be available to you at all times due to system failures, procedures, maintenance, or other causes beyond Mercy’s control. Access is provided on an “as-is, as available” basis, and Mercy does not guarantee that you will be able to access MyChart at any particular time.

Mercy will make its best effort to provide a timely response to your electronic messages. In some situations, the clinic staff that must respond to a message may not be immediately available.

Your electronic messages may be shared with the Mercy staff member that assists your physician in providing your medical care. Your messages will only be available to appropriate clinical staff. If your provider is out of the office or unavailable, messages sent within MyChart may be routed to other appropriate and authorized caregivers within Mercy in order to facilitate a timely response to your request.

Inappropriate Use/Termination

MyChart access is granted for the purpose of furthering your medical care. Use of MyChart unrelated to this purpose may result in the suspension or termination of access privileges. Improper use includes, but is not limited to, the use of inappropriate, threatening or abusive language, requesting appointment times that are frequently cancelled, and any other use that Mercy determines in its sole discretion constitutes a disruption to Mercy operations. Mercy reserves the right, in its sole discretion, to terminate a user’s access to all or part of the MyChart website, with or without notice.

MyChart ID and Password

You will be provided with an access code when you initially enroll in MyChart. You must use the access code that is given to you to create a unique personal login name (called “MyChart ID”) and password. Once the access code has been used, it will no longer be valid. The login name and password you choose will be used to access your health information in MyChart and are unique codes that identify you in the MyChart system. Any inquiries and entries you make in MyChart will be logged with your identity and may become part of your official medical record. Therefore, it is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your health information, as well as read your messages and send new message as if they were you. It is your responsibility to prevent disclosure of your login name and password, and to change your password if you feel that the security of your password has been compromised. You may change your password at any time. You may do so by logging into MyChart, choosing “MyChart Account” and then clicking on “Change Password”.

Verification of Identity

Your enrollment in MyChart is contingent on verification of your identity by Mercy Medical Center.

Secure Communications

All communication between you and your Mercy providers occur over a secure connection. However, if you elect to receive Internet e-mail messaging notifying you that new medical information is available in your MyChart account, please take the following into consideration. Although these e-mail messages will not contain your medical information, the notification that new medical information is available by accessing MyChart may be information that you do not want others to know. Therefore, you should take this into account when providing Mercy with your e-mail address. All of the health information available to you is accessed within your MyChart account and is protected and securely maintained by Mercy. Although MyChart is configured to be secure from unauthorized access, Mercy is not responsible for:

• Absolute security of all electronic communication transmissions between the patient and Mercy;

• Unauthorized disclosure resulting from a user not logging out of an active session;

• Unauthorized disclosure resulting from a lost, stolen, or shared login name and/or password;

• Unauthorized disclosure resulting from information printed from MyChart by the user;

• Unauthorized disclosure resulting from personal computer settings or installed software products that may compromise information security; or

• Similar events beyond the substantial control of Mercy.


SMS Terms & Conditions (Text Alerts)

Program Description

Mercy Medical Center’s MyChart Text Alerts service allows mobile subscribers to opt-in to receive news and information about their individual health through SMS messages straight to the subscriber’s phone.

Supported Carriers

Mercy Medical Center’s MyChart Text Alerts service is available on the following carriers:

Appalachian Wireless, AT&T, Bluegrass Cellular, Boost Mobile, Cellcom, Cellular South, Centennial Wireless, GCI, Immix Wireless, Inland Cellular, IV Cellular, Nex-Tech Wireless, nTelos, Metro PCS, Sprint, T-Mobile, U.S. Cellular, United Wireless, Verizon Wireless, Virgin Mobile USA, and West Central Wireless.

T-Mobile is not liable for delayed or undelivered messages.

Cost

There are no premium charges for joining Mercy Medical Center’s MyChart Text Alerts service and receiving the alert and info messages, however standard Msg&Data rates may apply.

Message Frequency

If you opt-in to receive alerts through MyChart Text Alerts from Mercy Medical Center, the number of messages you receive will vary, but you will only receive messages as it relates to your care.

How to opt-out of our service

To opt-out of Mercy Medical Center’s MyChart Text Alerts service, sign into MyChart, go to Preferences, then Notifications and uncheck the desired boxes under the Text column. In addition, please text STOP to 27504. 

Support/Help

For support or information about our Mercy Medical Center’s MyChart Text Alerts, you can email us at mychart@mercycare.org or call 319-398-6161.

Property Rights

The content and materials available on the MyChart website are protected by copyrights, trademarks, patents, trade secrets, or other proprietary rights and laws. You may download, use and copy materials from the MyChart website for your personal, noncommercial use only, provided all copies include our copyright information and logo, and the information is not altered in any way. Materials cannot be copied and redistributed without the express written permission of Mercy. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent, or other intellectual property right in the material or the products, services, processes or technology described in this website. All such rights are retained by Mercy, its affiliates and subsidiaries, and/or any third-party owner of such rights. You may not create framed links to the MyChart website without the express written permission from Mercy.

User of Trademarks

MyChart and Mercy names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Mercy, its subsidiaries and affiliates, and/or any third-party owner of such rights. You are not authorized to use any MyChart and Mercy names or marks in any advertising, publicity or in any other commercial manner without the prior written consent of Mercy. Requests for authorization should be made to:

Mercy Medical Center Marketing and Communications
701 10th Street SE
Cedar Rapids, Iowa 52403

Disclaimer of Warranties and Limitation of Liability

Mercy makes no representations or warranties about the suitability of the MyChart website materials for any purpose. The materials on MyChart website are provided: WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONFRINGEMENT. Mercy does not warrant the accuracy or completeness of the information, text, graphics, links and other items contained within these materials.

IN NO EVENT SHALL MERCY BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, REVENUE, USE OR DATA WHETHER BROUGHT IN CONTRACT OR TORT, ARISING OUT OF OR CONNECTED WITH ANY WEBSITE OF MERCY OR THE USE, RELIANCE UPON OR PERFORMANCE OF ANY MATERIALS CONTAINED IN OR ACCESSED FROM ANY WEBSITE OF MERCY.

Mercy may make any changes to these materials, or the products and services described within these materials, at any time without notice. Mercy makes no representation or commitment that it will update the information contained herein.

Use of Information Provided via the Internet

Do not send Mercy any confidential proprietary information. Any feedback, data, answers, questions, comments, suggestions, ideas or the like which are sent to Mercy will be treated as being non-confidential and nonproprietary. Any such information provided may be reproduced, used and distributed by Mercy for any purpose without restriction.

Endorsements/Other Sites

Some of the product and service marks contained herein are not Mercy marks and are the marks of their respective owners. References that Mercy may make to any names, marks, products or services of third parties or hypertext links to third-party sites or information do not necessarily constitute or imply endorsement, sponsorship or recommendation of the third party, information, product or service.

Legal Compliance

Users are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material on the MyChart website. If something a user posted or transmitted results in or encourages conduct that is considered a criminal offense, civil liability or otherwise violates any law, the website owner will fully cooperate with law enforcement authorities or court order requesting or directing the website owner to disclose the identity of anyone posting such information or materials.

Choice of Law and Forum

The terms and conditions set forth above shall be governed by and construed in accordance with the laws of the State of Iowa. All users expressly agree that the exclusive jurisdiction of any claim or action arising out of or relating to these terms and conditions or any use of this website shall be filed only in the state or federal courts located in the State of Iowa. Further, all users agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Severability and Integration

Unless otherwise specified herein, the terms and conditions stated above constitute the entire agreement between the user and Mercy with respect to this website and supersedes all prior or contemporaneous communications and proposals (whether oral, written, or electronic) between the user and Mercy with respect to this website. If any part of the terms and conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions hall remain in full force and effect.

Use of Third-Party Services

You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor Mercy Medical Center have control over the contents of these services, and neither Epic nor Mercy Medical Center accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.